Crumbl Cookies is coming to Springfield just in time for Valentine’s Day. The location at 3429 Freedom Dr. in the Parkway Pointe shopping center is slated to open on Friday, Feb. 9, at 8 a.m.

click to enlarge Crumbl Cookies to open Feb. 9
PHOTO COURTESY MATT HANZEL
The Crumbl Cookies at 3429 Freedom Dr. in the Parkway Pointe shopping center.
The first five business days will be for in-person orders only, then beginning Feb. 15, delivery, curbside pickup, catering and nationwide shipping will be available via the Crumbl app or online. In addition, customers who download the app within the first 30 days of the grand opening will receive a promo code good for one free chocolate chip cookie.

The bakery with a devoted following has opened more than 900 locations in all 50 states in the U.S. and Canada since the first store launched in Utah in 2017.

click to enlarge Crumbl Cookies to open Feb. 9
PHOTO COURTESY MATT HANZEL
Springfield franchisees Matt and Angie Hanzel moved to Peoria two years ago from Utah to open the first Crumbl Cookies in central Illinois.
Springfield franchisees Matt and Angie Hanzel also operate two locations in Peoria. The couple moved to Peoria two years ago from Utah to open the first Crumbl Cookies in central Illinois, a location in East Peoria, followed by one on Sterling Avenue in Peoria that opened in December 2022. Another franchisee operates a Crumbl Cookies in Bloomington.

The Hanzeles signed a lease last summer for the space that was previously occupied by Three Twigs Bakery & Bistro. That business relocated to 2661 Chatham Road where owner Emily Lewis already had two other businesses.

“We are thrilled with the reception that the Crumbl brand has received, and the reception that we personally have received since moving here,” said Matt Hanzel. “We are anxious to open our Springfield doors and be part of this tremendous community.” He said 45 employees have been hired to staff the new location.

Crumbl locations have an open-concept kitchen. “When you come into the store, you’ll be able to see the cookies being mixed, balled and baked. It’s a multi-sensory experience – all the sights and smells,” Hanzel told SBJ when plans were first announced.

click to enlarge Crumbl Cookies to open Feb. 9
PHOTO COURTESY MATT HANZEL
One of the other unique characteristics of Crumbl is the rotating menu that features six cookies each week. Warm chocolate chip cookies and chilled sugar cookies are staples, but the other four flavors vary each week. Hanzel said they are announced on the company’s website each Sunday evening, and devoted customers try the new flavors on Monday, posting reviews online and generating a strong social media following. “There are close to 300 cookies that are in rotation,” he said.

Hours of operation for the Springfield store will be 8 a.m.-10 p.m. Monday through Thursday and 8 a.m.-12 a.m. Friday and Saturday. The store is closed on Sundays.

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