The Central Illinois Chapter of the National Customer Service Association (CIL-NCSA) is bringing nationally-known speaker and consultant Craig Zablocki to Springfield for a presentation on Thursday, Oct. 4 from 8-9:30 a.m. at Dove Conference Center, 619 E. Mason Street.

Zablocki will speak on “The Intelligence of Fun” and how a positive attitude is critical to achieving a culture of great customer service. Plan to attend if your business is interested in increasing productivity, motivation, creativity and staff engagement.

The cost is $29 for non-members. RSVP to centralillinoiscustomer@gmail.com. CIL-NCSA is an organization intended to equip its members with the information and skills to build and nurture enduring customer relationships.